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#55657 - 02/24/15 07:44 AM WorldMark Isla Mujeres Resort Review
KrisComm Offline

Registered: 08/16/11
Posts: 328
Have you stayed at WorldMark Isla Mujeres? Here's your chance to tell other owners what it's really like. How big is the pool? How hot is the hot tub? What do you wish you had known before you left home?

#56862 - 05/06/16 12:21 PM One of our best vacations ever! [Re: KrisComm]
GrandBistro Offline

Registered: 05/04/16
Posts: 5
We got home last night from a 7-day stay at the WorldMark property on Isla Mujeres. I promptly booked rooms for next year!

There are not a lot of reviews on this board about the property, although I found several on TripAdvisor. There were just enough "this property needs freshening" sorts of comments that I was a little worried about what it would be like, especially since we were taking another couple with us. I was worried for nothing! We loved this property. Yes, it is different from the typical WM property - most units don't have kitchens, there is no laundry on site, no BBQ grills (but with no kitchens, that makes sense!), no video games area, etc. So, just manage your expectations a little bit, or, if you really need those amenities, simply don't use this property.

We had two studio hotel king units. They were identical:
-large patio with table and 2 chairs and hammock
-sliding glass doors and sliding screened and louvered doors (glass to keep A/C in; louvered for privacy)
-ground level sitting area with round table & chairs and a fold out sofa (didn't open it - was comfy to sit on)
-mini refrigerator, plates, cups, glasses, cork screw, utensils
-coffee maker
-a sound box or CD player (didn't use it, so not sure)
-flat screen tv with basic cable and HBO
-up three steps to the split level sleeping area
-king size bed with reading lights
-ceiling fan in both areas
-beyond the bedroom, a separate room with toilet and sink
-closet and dresser area (4 large dresser drawers, iron, ironing board)
-large bathroom with huge jetted tub with shower, sink with large countertop

Everything was in good repair, the A/C worked great, their were two ceiling fans, they brought fresh towels whenever asked, the grounds were immaculate, the pool was every bit as inviting and refreshing as it looks in the photos, the drinks at the bar were reasonably priced, and all of the staff was friendly and professional.

This property is about a mile and a half to the north end, where most of the shops, restaurants, night spots, beaches and the ferry terminal are. That makes it wonderfully quiet and serene in the evening. If you want noise and activity at night, you'll need to go off property or stay somewhere else. It's a quick five minute and $65 peso ride into town. Taxis are plentiful and easy to flag down or call. We rented a golf cart for the week, which was probably more expensive that just using cabs, but it gave us the freedom and mobility to explore at our leisure, or to tote our purchases. If you rent a cart, do some research. Most carts seat 4, but the back seat is backward facing. We got one with two forward-facing bench seats and a cargo area in back. That suited our needs very well.

One of the islands best restaurants is a walk of 700 feet: GreenVerde. We became regulars there. Very good, with high marks on TripAdvisor. Also, the island's supermarket, Chedraui, is 1/3 of a mile away, just south on the main road. You can get anything you need - food, beach stuff, pharmacy, alcohol, clothing, toiletries.

You get to Isla Mujeres by ferry. There are a couple of options, so do a little research. We booked a van that picked us up at Cancun airport, took us to the ferry, gave us our pre-purchased ferry tickets, and picked us up at the ferry for the return the the airport. Total cost for the private van both ways and the round trip ferry for four people was $140.

We cannot recommend this property highly enough. This was one of the most relaxing vacations we've had in years. If you are looking to slow down, enjoy long and sunny afternoons, visit beautiful beaches and eat wonderful food, this just may be the place for you. Happy travels.

#56816 - 04/16/16 04:15 PM Loved it! [Re: KrisComm]
DangerBob Offline

Registered: 08/18/09
Posts: 17
Loc: Seattle, Wa
The Unit: 1 bedroom Deluxe

The room was very nice (mildew smell you get used to/to be expected in this climate). All rooms face pool/cleverly arranged for privacy from each other when outside on patio. Free wifi – no password.

Downstairs was a living room with fold-out futon/Dining table for 4/Kitchen/Bathroom with shower/TV/outdoor covered patio with hammock and chairs/great air conditioning.

Upstairs was all master bedroom/huge master bath with Jacuzzi tub/private outdoor patio with jetted spa tub (slightly cooler than the pool)/TV. Got hot in the evenings until we learned to keep the blinds closed during the day

Kitchen: Full size frig/two burner stove/dishwasher/sink/toaster/Microwave/blender/coffee maker/pots and pans /no oven/limited counter space/resort has ice machines

Laundry: No facilities on premises/Laundry service provided at what we were told would be about $1/pound (never used it)

Pool: nice/comfortable temperature/fountain in pool (great for back massages)/swim up bar (happy hour 2 for 1 drink-of-the-day specials 3-5PM). Register a card when checking in and you’ll be able to charge things to the room. Light meals and appetizers can be ordered around the pool. Reasonable prices.

Sleeping: Upstairs king bed is awesome….downstairs futon was terrible (bar in the middle of back)…guests had to eventually order twin beds to be brought in (which they did, no charge). Idea: air mattress would have been nice for the futon sleeping.

Phones: Couldn’t use cell phone to make calls like we did in Acapulco until we learned to dial +1 first for US +52 first for local. (We had AT&T)

Island Transportation: Cabs are very easy to hail anywhere you go. Never paid more than $5 USD anywhere we went for all 4 or us. Price of golf cart from resort was $60 for 24 hours…we never bothered since we never figured we do more than 12 cab rides in a day…but if you intend to explore the island in detail, it might be handy. Parking in town might be a challenge though. As stated in other reviews, use the resort name ‘Villavera’….few cabbies know the name ‘Worldmark’ yet.

Grocery store nearby…easy walk there and $2 cab ride back with heavy groceries. We enjoyed breakfasts and a couple taco lunches/dinners in the room that way. Fresh tortillas/produce/wine/beer/cheese/packaged rice/refried beans/packaged taco meats, etc can make a great meal. (Charge OK)

Money – We spent a week there and never exchanged for pesos. But bring LOTS of small bills..10’s 5’s and 1’s. Also, all cabs and most restaurants want cash, not expensive at all, but will eat up your cash quickly. Cash machines dispense in either Pesos or Dollars, but watch the fees (I got charged what turned out to be 14% on the only one I used downtown, so it’s better to just have the cash). We heard that the ATM’s downtown were better than the ones at the resort, although we did not test that.

Shuttle to/from Airport: About a 40 minute ride each way to the Ultramar ferry (Puerto Juarez). ‘Supershuttle’ was a good service at the airport (all 4 of us for less than $95), but they tell us if you book in advance on-line, then you can pay less ( Supershuttle https://www.supershuttle.com) and BE SURE to follow instructions and set up your return pick-up from ferry dock at least 24 hours in advance. (Charge OK)

Ferry to Isla Mujeres: Leaves from the Ultramar terminal dock (Puerto Juarez) – See schedule at Ultramar Ferry http://www.granpuerto.com.mx/en/rutas-y-horarios-2/puerto-juarez-a-isla-mujeres/ Cost is $10 per person – round trip. (every 30 minutes from roughly 5AM to midnite). (Charge OK)

Shopping: The downtown area has lots of shops…some of the larger ones take charge cards. The main downtown is fairly contained and walkable (several blocks in any direction). Be careful walking…sidewalks very uneven.

Nightlife: Tons of great restaurants at reasonable prices. Trip Advisor is a good resource for finding good ones and getting directions to them. To find nightlife we found Trip Advisor to be misleading….best to just walk down the streets and listen for the commotion. We found surprisingly little for a Saturday night though.

Massages: On the beaches north and west on the edge of downtown – negotiated down to $25 each per hour

Restaurants we tried and liked:
Greenverde: very near resort, breakfast lunch and dinner, all good, guacamole was awesome, so was the cucumber lemonade, skip the fish tacos/burritos unless you like your fish battered and fried in popcorn-sized bits. Poor exchange rate, 14 pesos per dollar vs. about 16.

El Varadero: Also near the resort…on the water, but you need to go out to the main road and down a couple blocks to get to it. Was hard to find even with directions from Trip Advisor. Watch for the name on the wall and walk down a long driveway to get to it. It’s worth the effort though. We had the ‘surf and turf’ platter for 4 (or 8) and it was great Cuban food…and lots. Beef/pork/chicken/2 kinds of white fish/calamari/seasoned rice and more.

Rubens: downtown but worth the cab ride. Very unassuming but yummy.

Faynes: Also downtown….one of many in the heart of town….guitar serenades.

Soggy Peso:
about a $3 cab ride toward town on the main road. Margaritas were way strong (and good). They have one menu item per day posted outside on the street. I heard Fajita Tuesday was the best. Friday, shrimp tacos. Saturday Baby back ribs. Wednesday hot wings. Thursday Cheeseburgers. Place was recommended by local gringos.

Lolo Lorenas: If you are a ‘foodie’ and want some gourmet French cuisine there is a bed and breakfast very near the resort that serves a very highly rated 5 course meal each night by reservation. Look her up on facebook…she has quite a following with lots of pics posted. We didn’t try it, but it looked interesting.

Stuff to see and do: This was a ‘chill’ vacation for us. We didn’t feel compelled to go do everything we could….enjoyed hanging out at the room/pool a lot.
Tortuga: Turtle Farm is a definite must. $5 cab ride from the resort. Afterward walk north up the beach a short bit to the Ice Bar….$15 entry per person includes two tasty drinks of your choice and a shot. Refreshing….but wear the fur poncho they give you. Also had what looked like a nice buffet and live music in the rest of the warm part of the bar (no cover there).

Scuba Diving: Second biggest reef in the world….very nice easy dive. Also an artificial reef made out of sunken sculptures called MUSA. Not a lot of sea life there yet…but interesting none the less. Not a deep dive either place, so dive certification was not always required (they do your check-out dive and instruction on the way). I used the company called ‘Mexican Divers’. They were fine…but bring cash even though they don’t tell you that you have to. ATM’s outside had abusive fees and 10% fee inside to use a card. Also….if you order a GOPro underwater camera, make sure they check with the dive master to make sure he has it on board for you! I was disappointed when they didn’t have one for me.


#56578 - 01/17/16 07:03 AM Re: WorldMark Isla Mujeres Resort Review [Re: KrisComm]
isitrainey Offline

Registered: 03/30/08
Posts: 4
Has anyone stayed in the "back building"? I want to book a 2 bedroom, but seem to miss the window each time. However there is availability in the the 'back building' (I think building 2?) What are the problems/issues?

#56437 - 11/15/15 11:05 AM Re: WorldMark Isla Mujeres Resort Review [Re: KrisComm]
mrfizban Offline

Registered: 06/29/04
Posts: 21
Loc: Portland, Oregon
I think csuarez did a good job with this review as well. Clearly it was newly a Worldmark property and not really the traditional experience as you might be used to seeing.

I will say I was expecting the worst, partly because I knew it was a new property to them, and the last time I stayed in a new property, they purchased it from someone who was bankrupt and couldn't afford to maintain the building, and they signed a covenant to the local community that only allowed Wyndham to buy it if they didn't do upgrades for a period of time (like a couple years). That place was almost dangerous it was so run down, so I was expecting something in pretty bad shape and no working A/C, leaks, etc. And our unit was more than I was expecting.

No kitchen unit in the studio we had, but it did have a fridge. No leaks, but the A/C did seem to quit working on the second to last day, then they changed the thermostat and the A/C worked better than any other day after that. So maybe it's permanently fixed for that unit (?). Gutters were a little noisy, could probably use rain chains, but I think it's just a matter of WorldMark getting a lot of good advice from owners and throwing some money into over the next couple years.

- Great location to get away from the tourists if you want to get away from the tourists. But golf cart is a must given it's in the center of the island and while that's great, the golf cart is what makes it work perfectly.
- Small, intimate property. I'm guessing no more than 25-30 units in all, so you get really good customer service and have the place nearly all to yourself. It's also gated off from the roadway, so you're nearly in your own safe and quiet complex there.
- I also have to recommend that pool. Never had more than 5 people in it at any time, and 4 of them were at the swim-up bar drinking. Might be because there are really no kids there since this isn't really a "kid vacation" type of location. But for a couples get-away, the pool is pretty private and a really nice pool area.
- The staff were great. Diego was super-helpful and seemed like the 60 pesos I gave him for helping me get the luggage into the room and coordinating our golf cart arrival was worth making sure I was pleased any time he could help out. They were all super-friendly.
- Great proximity to the grocery store, just a few minutes walk or a 30 second golf cart drive into the indoor parking lot and you're in the one-stop-shopping store that has everything you could need.

- Really needs a grill. Maybe even if they added a central BBQ grill down by the pool somewhere. No microwaves in the units and no grills allow for no functional way to heat up leftovers or food purchased from the grocery store. So this really needs to be improved to bring this up to Worldmark customer standards, but it's just a matter of time before they fix this.
- In general just a little bit of a downgrade from most WorldMark units. As noted, ours only had a fridge and no kitchen unit. I would guess just the couple end-cap units are the one-bedroom units with kitchenettes. The unit beside ours had an outdoor jacuzzi, and nearly all other units except our unit had hammocks and some type of front patio with furniture, but our unit had no patio. The locks were also hard to use on the outer doors, so I always just locked the inner screen doors with the key. And as I mentioned earlier, the A/C barely worked until our last day, and the gutters get pretty loud when the downpours happen. So it's not a high-end, highly-tuned resort, but it wasn't like we couldn't enjoy ourselves or they didn't address items that needed fixing, and I'd like to think by the time I go there next, Wyndham will have done most of the standard fixes to bring it up to their traditional standards (or at least have added BBQ units to cook food!).

#56368 - 10/21/15 07:16 AM Re: WorldMark Isla Mujeres Resort Review [Re: KrisComm]
csuarez Offline

Registered: 09/29/15
Posts: 6
The resort left a lot yet to be desired. It certainly was not the best one I've stayed in, yet it wasn't quite the worse. All things considered, being a newly-acquired property in an international location... I think Worldmark did good by picking Isla Mujeres. I would come back for the location and not primarily for the property, if that makes sense.

Thankfully, what Worldmark lacks, the island makes up for in beauty and charm.

- Isla Mujeres is a great choice in location for a new property
- great pool... you'll almost have it all to yourself since people prefer the beaches in an island as small as this. Still, it's a great size and wonderful to jump into in the humid weather.
- can order food from local restaurants and have delivered to your room

- the rooms are aged a little bit... I can live with the decorative theme, but the poor condition of the lattice work decor doesn't do the room justice
- the amenities are bare and unattractive (pool table, weight room)... need key from front-desk to access
- no water available at check-in... would be nice to have something cool after traveling so far
- A/C had issues for 3 of the 5 days we were there... thank goodness for ceiling fans
- it rained a bunch while there and the bathroom ceiling leaked

Since this is a newly-acquired property, my hopes are that the following can be considered for the future:
- no typical instructions were given by the staff... something standard to Worldmark properties... linen exchange and available services, etc. I had to ask.
- there are almost no food establishments nearby enough to walk to (thank goodness for Greenverde, though... excellent food!) and some units that have no kitchens... how about a grocery service at an extra charge or a Chedraui (grocery store) shuttle for some starter necessities?

Bring your mosquito repellant and itch cream. It's an island after all.

Despite all that, it's a beautiful island and I will be back.

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