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#55657 - 02/24/15 07:44 AM WorldMark Isla Mujeres Resort Review
KrisComm Offline

Registered: 08/16/11
Posts: 328
Have you stayed at WorldMark Isla Mujeres? Here's your chance to tell other owners what it's really like. How big is the pool? How hot is the hot tub? What do you wish you had known before you left home?

#56578 - 01/17/16 07:03 AM Re: WorldMark Isla Mujeres Resort Review [Re: KrisComm]
isitrainey Offline

Registered: 03/30/08
Posts: 4
Has anyone stayed in the "back building"? I want to book a 2 bedroom, but seem to miss the window each time. However there is availability in the the 'back building' (I think building 2?) What are the problems/issues?

#56437 - 11/15/15 11:05 AM Re: WorldMark Isla Mujeres Resort Review [Re: KrisComm]
mrfizban Offline

Registered: 06/29/04
Posts: 21
Loc: Portland, Oregon
I think csuarez did a good job with this review as well. Clearly it was newly a Worldmark property and not really the traditional experience as you might be used to seeing.

I will say I was expecting the worst, partly because I knew it was a new property to them, and the last time I stayed in a new property, they purchased it from someone who was bankrupt and couldn't afford to maintain the building, and they signed a covenant to the local community that only allowed Wyndham to buy it if they didn't do upgrades for a period of time (like a couple years). That place was almost dangerous it was so run down, so I was expecting something in pretty bad shape and no working A/C, leaks, etc. And our unit was more than I was expecting.

No kitchen unit in the studio we had, but it did have a fridge. No leaks, but the A/C did seem to quit working on the second to last day, then they changed the thermostat and the A/C worked better than any other day after that. So maybe it's permanently fixed for that unit (?). Gutters were a little noisy, could probably use rain chains, but I think it's just a matter of WorldMark getting a lot of good advice from owners and throwing some money into over the next couple years.

- Great location to get away from the tourists if you want to get away from the tourists. But golf cart is a must given it's in the center of the island and while that's great, the golf cart is what makes it work perfectly.
- Small, intimate property. I'm guessing no more than 25-30 units in all, so you get really good customer service and have the place nearly all to yourself. It's also gated off from the roadway, so you're nearly in your own safe and quiet complex there.
- I also have to recommend that pool. Never had more than 5 people in it at any time, and 4 of them were at the swim-up bar drinking. Might be because there are really no kids there since this isn't really a "kid vacation" type of location. But for a couples get-away, the pool is pretty private and a really nice pool area.
- The staff were great. Diego was super-helpful and seemed like the 60 pesos I gave him for helping me get the luggage into the room and coordinating our golf cart arrival was worth making sure I was pleased any time he could help out. They were all super-friendly.
- Great proximity to the grocery store, just a few minutes walk or a 30 second golf cart drive into the indoor parking lot and you're in the one-stop-shopping store that has everything you could need.

- Really needs a grill. Maybe even if they added a central BBQ grill down by the pool somewhere. No microwaves in the units and no grills allow for no functional way to heat up leftovers or food purchased from the grocery store. So this really needs to be improved to bring this up to Worldmark customer standards, but it's just a matter of time before they fix this.
- In general just a little bit of a downgrade from most WorldMark units. As noted, ours only had a fridge and no kitchen unit. I would guess just the couple end-cap units are the one-bedroom units with kitchenettes. The unit beside ours had an outdoor jacuzzi, and nearly all other units except our unit had hammocks and some type of front patio with furniture, but our unit had no patio. The locks were also hard to use on the outer doors, so I always just locked the inner screen doors with the key. And as I mentioned earlier, the A/C barely worked until our last day, and the gutters get pretty loud when the downpours happen. So it's not a high-end, highly-tuned resort, but it wasn't like we couldn't enjoy ourselves or they didn't address items that needed fixing, and I'd like to think by the time I go there next, Wyndham will have done most of the standard fixes to bring it up to their traditional standards (or at least have added BBQ units to cook food!).

#56368 - 10/21/15 07:16 AM Re: WorldMark Isla Mujeres Resort Review [Re: KrisComm]
csuarez Offline

Registered: 09/29/15
Posts: 6
The resort left a lot yet to be desired. It certainly was not the best one I've stayed in, yet it wasn't quite the worse. All things considered, being a newly-acquired property in an international location... I think Worldmark did good by picking Isla Mujeres. I would come back for the location and not primarily for the property, if that makes sense.

Thankfully, what Worldmark lacks, the island makes up for in beauty and charm.

- Isla Mujeres is a great choice in location for a new property
- great pool... you'll almost have it all to yourself since people prefer the beaches in an island as small as this. Still, it's a great size and wonderful to jump into in the humid weather.
- can order food from local restaurants and have delivered to your room

- the rooms are aged a little bit... I can live with the decorative theme, but the poor condition of the lattice work decor doesn't do the room justice
- the amenities are bare and unattractive (pool table, weight room)... need key from front-desk to access
- no water available at check-in... would be nice to have something cool after traveling so far
- A/C had issues for 3 of the 5 days we were there... thank goodness for ceiling fans
- it rained a bunch while there and the bathroom ceiling leaked

Since this is a newly-acquired property, my hopes are that the following can be considered for the future:
- no typical instructions were given by the staff... something standard to Worldmark properties... linen exchange and available services, etc. I had to ask.
- there are almost no food establishments nearby enough to walk to (thank goodness for Greenverde, though... excellent food!) and some units that have no kitchens... how about a grocery service at an extra charge or a Chedraui (grocery store) shuttle for some starter necessities?

Bring your mosquito repellant and itch cream. It's an island after all.

Despite all that, it's a beautiful island and I will be back.

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