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#57936 - 09/18/17 11:23 AM Austin Resort Review
KrisComm Offline

Registered: 08/16/11
Posts: 282
Have you stayed at WorldMark Austin? Here's your chance to tell other WorldMark owners what it's really like. How big is the pool? How hot is the hot tub? What do you wish you had known before you left home?

#58105 - 02/03/18 09:20 AM Re: Austin Resort Review [Re: KrisComm]
Paulcorrigan Offline

Registered: 05/31/04
Posts: 9
Stayed at the new Austin Texas location this week. I hope they can get all the bugs worked out in the next few weeks. All of the employees are very nice, but have very little knowledge to run a resort like this,

This resort has very high end rooms. Gold star for that but--------
Here is a list of all the things that went wrong.
1.We arrived at 9:00 pm and was told our room was not ready. I told them I did not care if it was not ready or not let me just sleep and we will work on the details in the morning.
2. After 20 min the room was ready. We get in the room and it is not a Handicap room.
3. Was told by the manager that it was a handicap room just for the hearing impaired. Told her I never have heard of that. Went back to the room and went to bed.
4. Talked to the manager in the morning and told her that the room is not hearing impaired (no doorbell etc). Gave her a print out of my information from the website about being a handicap room. She said she had no rooms for me. I would guess that only 10% of the rooms were being used.
5. I told them my wife has had six surgeries on her leg and can not get into a bathtub.
6 Agreed to put us in a Wyndham room with a transfer chair.
7. We move rooms and it is a chair in the bathtub.
8. I asked housekeeping if they had a shower in the pool area or in any room. Sent me back to the manager. She said we have one room with a shower that would work for us. She took me to the room and it does have a stand up shower. The bad part is that it was a one bedroom (which was fine with us) but the view is of a block wall.
9. Asked for a free night of parking for all the trouble they gave us. Was told no by the front desk clerk.
10. Here is a problem all guest are going to have. Two main elevators for 23 floors. We waited a long time for many trips. Wait until the building is 50% or 100% full. They have one rear elevator but it had long waits. It seemed like many people we talked to had other problems with the rooms etc.

Everyone was super nice. They all must of skipped the class on running a resort


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