Recently stayed at the Windsor property for two days last week. A friend and I rode our motorcycles up to the Santa Rosa area from southern California (523 miles)to visit friends and take a little vacation time and I thought this would be a great time to use the timeshare at this facility. After a 15 hr ride we checked in about 9:30 pm. The desk clerk was nice and courteous although after the check-in referred us across the lobby to the concierge/membership education desk to sign up for the 1 ½ hour sales pitch for more credits and as we were extremely tired after our ride, I declined. The gentleman at the concierge desk proceeded to pressure and entice us with offers until I had to insistently decline. I was there to enjoy my time in the area and not sit around the resort and listen to sales and spiels. We arose the next morning and had an enjoyable day. We arrived late that evening and parked our motorcycles on the adjacent side street near our unit located in building 5 no more than 100 ft from our patio. We awoke the following morning ready to checkout and as we loaded our motorcycles, noticed my friend’s motorcycle had been vandalized during the night. Someone had stolen his right front brake handle along with the brake master cylinder reservoir, the left front brake caliper, and both mirrors (a total of approximately $600). I contacted the front desk and informed them and asked if they had security cameras on the property and of course the answer was no. I asked if theft had been problem before and again the answer was no.
We contacted the local police to make a report and they advised us they were aware that there had been multiple reports of theft and breaking into cars at the property in the recent past. I wish I had known, we would of parked our bike on the patio !!! Maybe its time to install surveillance cameras or at least a roving security guard at insecure locations. Next time I will check with local authorities to inquire as to the safety of my property when visiting my timeshares.